Terms Of Service

Privacy Policy
Our policy on protecting your personal data is designed to build a relationship of trust between you and our services, offering you a positive and fully transparent experience.

Through this policy, we can meet your expectations and comply with your requirements.

To honor your trust, Noscary Barthélémy / 9482-8811 Québec Inc. guarantees the utmost respect for your personal data and the confidentiality of our customers (hereinafter referred to as "Your Data").

For complete transparency and to ensure the secure use of our website comfypawz.store in all its available versions and related applications (hereinafter Noscary Barthélémy / 9482-8811 Québec Inc.), we provide details on how we process your data so that our services always respect your rights. This ensures the security, confidentiality, and integrity of your privacy and data across all our platforms.

Our policy and we ourselves guarantee that all necessary precautions are taken to protect your data against disclosure, loss, or alteration. This is why we provide you with all the elements to easily understand how we handle your data. Your data will only be retained for the time necessary to manage and process it. You can, of course, access and modify your data at any time, as it will be available in your personal account on comfypawz.store.

To this end, we take all necessary steps to comply with applicable data protection laws.

Thus, the undersigned Noscary Barthélémy / 9482-8811 Québec Inc. commits through this personal data protection policy to respect the essential principles of the European General Regulation and French law on personal data protection, providing you with information about the existence and methods of data processing applied here (Section 3), your rights regarding your data, and how we apply these rights (Sections 6 and 10). Information about potential transfers to third countries or recipients is also provided, as well as the retention period for collected data (Section 5) and security measures (Section 9).

WHO ARE YOU?

When we refer to "you" in this Privacy Policy, it is because it directly concerns you as a customer of Noscary Barthélémy / 9482-8811 Québec Inc., whether you have placed an order on comfypawz.store, created a customer account without placing an order, or browsed as a visitor without creating an account or placing an order.

WHO ARE WE?

Noscary Barthélémy / 9482-8811 Québec Inc. is a LTD, registered under number xxxxxxx, represented by Noscary Barthélémy as President and CEO, with its headquarters located at 8-1475 Rue Poirier, Montreal, Quebec H4L 1H5.

Noscary Barthélémy / 9482-8811 Québec Inc. operates the website comfypawz.store and, as such, processes your data as the data controller.

FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1 When do we collect your personal data?

Your personal data may be collected when you visit comfypawz.store using cookies, create a customer account, place an order, or subscribe to our newsletters (SMS, emails).

Your personal data helps us improve your browsing experience on comfypawz.store and offer a more personalized experience. We can better process your orders, offer installment payments, prevent fraud, process refunds, and manage customer reviews.

3.2 Your browsing on comfypawz.store

To enable your browsing on comfypawz.store, we process your data based on your consent.

3.3 Processing your orders

To handle and process your orders, we use your data. This includes managing mediation, customer relations (including through social media), after-sales service, distance selling, marketing, and order delivery.

The legal basis for this processing is the execution of the contract between you and us. For product recalls, the legal basis is our legal obligation. For marketing and commercial prospecting, the legal basis is your consent or our legitimate interest.

3.4 Installment payments

For orders eligible for installment payments, your data is processed to offer this payment option. The legal basis is the contract between you and us, while your consent is required for processing your banking data.

3.4.1 Klarna

To offer Klarna payment options, we may share your personal data, including contact details and order information, with Klarna to assess your eligibility and tailor their services. Your data will be processed in accordance with Klarna’s privacy policy.

3.5 Customer reviews

To share your reviews with other customers and visitors, we use your data based on your consent or legitimate interest.

3.6 Payment recovery and fraud prevention

We use your data to recover payments and prevent fraud, ensuring payment security. The legal basis is the contract between you and us, as well as our legitimate interest as the data controller.

3.7 Advertising operations

We use your data to manage advertising operations, including customer and prospect data management, technical maintenance, commercial statistics, advertising campaigns, and promotional activities. The legal basis is your consent or our legitimate interest.

WHERE DOES YOUR DATA GO?

Your data is shared with internal departments of comfypawz.store. It is not shared with third parties except in the following cases:

To process your orders, your data may be shared with providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, and warranties or insurance.
For installment payments, your data may be shared with payment centers, call centers, or customer review platforms.
Advertising operations may involve sharing your data with advertisers and clients of our advertising network.

DATA RETENTION

The data collected by comfypawz.store is retained only for the time necessary to achieve the purposes outlined in Section 3.

Prospects: Data is retained for 3 years from the last contact.
Orders: Data is retained for 5 years after the order is completed.
Banking data: Retained for the validity period of the card (plus one day).

Cookies and their retention periods are detailed in Section 7.

YOUR RIGHTS

6.1 Access, modification, and rectification

You have the right to access, modify, and rectify your data.

6.2 Limitation of processing

You can request the limitation of processing if you contest the accuracy of your data or if the processing is unlawful.

6.3 Deletion

You can request the deletion of your data, though we may retain it in archived form to meet legal obligations.

6.4 Right to object

You can object to the use of your data for commercial prospecting.

6.5 Post-mortem rights

You can define guidelines for the retention, deletion, and communication of your data after your death.

6.6 Data portability

You have the right to data portability.

6.7 Withdrawal of consent

You can withdraw your consent at any time, though this does not affect the legality of prior processing.

6.8 Complaint to a supervisory authority

You can file a complaint with the relevant authority (e.g., CNIL in France: www.cnil.fr).

To exercise your rights, please send your request (with your email, name, surname, copy of ID, and postal address) to contact@comfypawz.store or by mail to Noscary Barthélémy / 9482-8811 Québec Inc., 8-1475 Rue Poirier, Montreal, Quebec H4L 1H5.

We will respond within one (1) month of receiving your request.

COOKIES

7.1 What is a cookie?

A cookie is a text file placed on your device (computer, phone, or tablet) by a website. It allows the site to recognize your device during future visits.

7.2 Purpose of cookies on comfypawz.store

Essential cookies: Necessary for site functionality and order processing.
Analytical and personalization cookies: Improve your browsing experience and optimize our services.
Advertising cookies: Display relevant ads based on your browsing history.

7.3 Browser settings

You can configure your browser to accept or refuse cookies. However, disabling cookies may affect site functionality.

TRANSFERS OUTSIDE THE EU

Most of your data is stored within the EU. However, if shared with third countries, we ensure compliance with applicable regulations.

SECURITY MEASURES

We implement technical and organizational measures to ensure data security, including compliance with PCI DSS standards.

PROFILING AND AUTOMATED DECISIONS

We use automated processing (e.g., profiling) to offer services like installment payments. You can request human intervention to contest automated decisions.

POLICY UPDATES

This policy will be updated as needed to comply with applicable regulations (at least every three (3) years).

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